Nice to virtually meet you!

I believe in doing work that matters. In college, that meant designing for inclusion, from accessible music for the hearing impaired to better cooking experiences for the sight impaired.
Today, it means turning insight into opportunity at Milwaukee Tool.
Tomorrow, I aim to leverage my design and system thinking skills to make strides towards solving wicked problems.

Impact Through Design Research

2021 - Present
I plan and conduct qualitative research in English and Spanish in a cross‑functional team of engineering and product management. I índole stakeholders in the analysis process to inform incremental and disruptive innovation in tools for the trade. For example: My research informed the scaling of SKU counts in the PACKOUT storage category, contributing to business growth.
2017 - 2021
I collaborated with research professionals in an agency model. I guided clients better understand their customers and make human‑centered decisions for their products, and services. For example: we partnered with Premier Health in Dayton, OH to map the patient journey across their care network, helping them identify the critical touch points that influence patient experience.
2017
I took on multiple design roles, in a start-up environment, ranging from graphic design to product design to research. My research influenced the development of voice‑assistant technology that is more user‑friendly for tinkerers.